Could your business use richer analytics? What about making use of
the data you already have? Salesforce has done a fantastic job at
helping Administrators get an idea of “who changed what,” especially in
respect to data and configuration.
Could your business use richer analytics? What about making use of the data you already have? Salesforce has done a fantastic job at helping Administrators get an idea of “who changed what,” especially in respect to data and configuration.
With the History object, most organizations have what they need to
see what changes were made to a record, by whom, and when. In most cases
it even shows what the value was before the change and after — this
information can even been included in reports.
However, some organizations require further detail. This is usually
in response to regulatory requirements to ensure that field audit
history is specific enough and retained long enough to satisfy the
regulations. To solve for this, Salesforce has provided Field Audit
Field Audit Trail helps provide forensic details of field changes in an org. It goes beyond the 18-month, out of the box storage for field history and takes it up to ten years! And, with a number of new tools, it extends the functionality of what you can do with this information, allowing you to automate logic based on certain conditions, and there’s even a pilot currently to help with anomaly detection.
Your data is already very secure. But to meet the increasingly demanding requests of information regulations, your organization needs to demonstrate further efforts to lock down certain specific data values. Salesforce now provides Platform Encryption to customers that require that additional layer of protection. For example, healthcare organizations with service groups may need to encrypt case fields such as subject, comments, details, any contact info. What is important to note about Platform Encryption is that it is not intended to solve for who can see what within an org. Platform Encryption is intended to encrypt data written to disk.
If you haven’t heard, Salesforce Shield
is a bundle of products that Salesforce has put together to help
customers meet strict regulatory requirements concerning their data.
Salesforce Shield Components
Salesforce Shield Event Monitoring
Salesforce Shield Field Audit Trail
Salesforce Shield Platform Encryption
Most successful businesses are not built on a hunch. That’s where data comes in. However, with access to so much data, one of the challenges many companies face is how to gain insight into activity in the database.
Salesforce has always been known for the incredible investments they
have made in ensuring their customer’s data is safe and secure. They
have to — data is their business.
Without the high level of trust that customers have in Salesforce’s
security, Salesforce would not be the #1 CRM solution in the world. But
some customers require an additional layer of security and privacy due
to constant changes in information regulations. In order to meet those
needs, Salesforce has come up with Shield.
Would you benefit from seeing who is doing what with sensitive data or knowing the state and value of your data going back up to ten years?